PixelPhotoDocs

Question 1

What PHP framework PixelPhoto is built on?

Answer

We don’t use any types of frameworks, the script is full pure PHP code based on OOP.

Question 2

When is the next update coming up? what is the new features?

Answer

There is no specified date for every new update.

Question 3

Which host provider do you recommend for PixelPhoto?

Answer

We recommend you to use Godaddy, Hostwinds, Bluehost

Question 4

Can I use this platform in more than one domain?

Answer

With one purchase code you can use it on one domain name. You need to get new license for each domain name, please check Envato Help Page for more information about licenses http://codecanyon.net/licenses/standard.

Question 5

Why I get 404 when I visit admin panel or when I logout?

Answer

Please make sure that the .htaccess file is uploaded to your server and updated to latest version.

If the file is exists, but you still face this issue, please contact your host provide, and let them enable mod_rewrite.

If you are using a VPS with Ubuntu Linux installed, please follow this guide.

If you use Nginx in your server, please follow the last step in the installation page.

Question 6

Why I get 500 internal service error?

Answer

This may cuase due folder permission error, or apache issue, please contact your host provider and let them fix it for you.

Question 7

I can't upload large files, I can't upload videos, why?

Answer

If you can't upload large files, go to Admin Settings > Site Settings > Max upload size and increase the value, if you still can't upload large files, please contact your host provider and let them increase the upload limit and max_execution_time.

Question 8

I can't auto update my website, I get "Error found while updating, please update your site manually."?

Answer

This means your server couldn't connect to our servers, please contact your hosting provider, and let them whitelist the IP 104.168.248.20

If you still can't auto update your site, you can still update your site manully (Recommended)

Question 9

How to setup the social login apps?

Answer

For Social Login, you will need to create applications on Facebook / Google+ / Twitter / LinkedIn / VK:

Question 10

Where can I access the admin panel?

Answer

Login to the site using your admin credentials, then visit yoursite.com/admin-panel

Question 11

Where can I modify the HTML tamplates?

Answer

You can find the layout files in ./apps/default/{PAGE}/templates

The files extention is .tpl

Question 12

Where can I edit the stylesheet?

Answer

You can edit the stylesheet from ./apps/default/main/static/css

The main style file is: style.master.css

Welcome page styling file is: style.welcome.css

Question 13

Where I can add my own code inside head/body/footer tags?

Answer

You can do that from /apps/default/main/templates/container.tpl

Question 14

How can I change the logo and the design?

Answer

You can change your logo, favicon from ./media/img/

Question 15

How can I create new themes?

Answer

Make a copy of ./apps/default/ folder, rename it, open ./apps/YOUR_THEME/info.php and change the requested info there.

Once you have changed the info, save the file, go to you admin panel -> design -> themes, and you'll find your theme there, under your theme name, click on activate.

Question 16

How do I reset the trending hashtags?

Answer

You can do that by cleaning the table pxp_hashtags located in script database.

Question 17

How to restrict certain IP to access your site?

Answer

You can block from .htaccess: http://www.htaccesstools.com/block-ips/

Question 18

How to add a new language?

Answer

You can do that from Admin Panel > Languages > Add New Language

Question 19

How to set the default language?

Answer

You can set it on Admin > Settings > Site Settings > Default Language

Question 20

Where can I change the text in welcome page?

Answer

You can do that from Admin Panel > Languages > {LANG} > Edit

Question 21

How can I install SSL?

Answer

After you have bought the SSL certificate, go to ./sys/config.php file, find $site_url, replace your site url to https version.

Question 22

How can I redirect my website to the SSL version?

Answer

Make sure you have SSL working on your domain, and $site_url is set to SSL version in ./sys/config.php file.

Open .htaccess file, under "RewriteEngine On", copy and the paste the code below:


RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]

Question 23

I got a problem, How can I get support?

Answer

If you need support, or if you're facing any problems, please contact us via Envato Support tab
Please note that our respond can take up to 2 business days.

Question 24

What does the support include?

Answer

Availability to answer questions, Answering technical questions about item’s features, Assistance with reported bugs and issues, Help with included 3rd party assets.

Any customization request will be ignored.

Please make sure to read more about the support policy.

Question 25

I have opened a ticket, but there is no respond, why?

Answer

If we didn’t respond to you more than 2 days, simply re-send your message, and i’ll contact you soon as i can.