FAQs

Last updated: July 6, 2018

General

What PHP framework PixelPhoto is built on?

We don’t use any types of frameworks, the script is full pure PHP code based on OOP.

When is the next update coming up? what is the new features?

There is no specified date for every new update.

Which host provider do you recommend for PixelPhoto?

We recommend you to use Godaddy, Hostwinds, Bluehost

Can I use this platform in more than one domain?

With one purchase code you can use it on one domain name. You need to get new license for each domain name, please check Envato Help Page for more information about licenses http://codecanyon.net/licenses/standard.

Why I get 404 when I visit admin panel or when I logout?

Please make sure that the .htaccess file is uploaded to your server and updated to latest version.

If the file is exists, but you still face this issue, please contact your host provide, and let them enable mod_rewrite.

If you are using a VPS with Ubuntu Linux installed, please follow this guide.

If you use Nginx in your server, please follow the last step in the installation page.

Why I get 500 internal service error?

This may cuase due folder permission error, or apache issue, please contact your host provider and let them fix it for you.

I can't upload large files, I can't upload videos, why?

If you can't upload large files, go to Admin Settings > Site Settings > Max upload size and increase the value, if you still can't upload large files, please contact your host provider and let them increase the upload limit and max_execution_time.

I can't auto update my website, I get "Error found while updating, please update your site manually."?

This means your server couldn't connect to our servers, please contact your hosting provider, and let them whitelist the IP 104.168.248.20

If you still can't auto update your site, you can still update your site manully (Recommended)

Features

How to setup the social login apps?

Where can I access the admin panel?

Login to the site using your admin credentials, then visit yoursite.com/admin-panel

Where can I modify the HTML tamplates?

You can find the layout files in ./apps/default/{PAGE}/templates

The files extention is .tpl

Where can I edit the stylesheet?

You can edit the stylesheet from ./apps/default/main/static/css

The main style file is: style.master.css

Welcome page styling file is: style.welcome.css

Where I can add my own code inside head/body/footer tags?

You can do that from /apps/default/main/templates/container.tpl

How can I change the logo and the design?

You can change your logo, favicon from ./media/img/

How can I create new themes?

Make a copy of ./apps/default/ folder, rename it, open ./apps/YOUR_THEME/info.php and change the requested info there.

Once you have changed the info, save the file, go to you admin panel -> design -> themes, and you'll find your theme there, under your theme name, click on activate.

How do I reset the trending hashtags?

You can do that by cleaning the table pxp_hashtags located in script database.

How to restrict certain IP to access your site?

You can block from .htaccess: http://www.htaccesstools.com/block-ips/

Languages & Categories

How to add a new language?

You can do that from Admin Panel > Languages > Add New Language

How to set the default language?

You can set it on Admin > Settings > Site Settings > Default Language

Where can I change the text in welcome page?

You can do that from Admin Panel > Languages > {LANG} > Edit

SSL Setup

How can I install SSL?

After you have bought the SSL certificate, go to ./sys/config.php file, find $site_url, replace your site url to https version.

How can I redirect my website to the SSL version?

Make sure you have SSL working on your domain, and $site_url is set to SSL version in ./sys/config.php file.

Open .htaccess file, under "RewriteEngine On", copy and the paste the code below:


RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]
                        

Support

I got a problem, How can I get support?

If you need support, or if you're facing any problems, please contact us via Envato Support tab
Please note that our respond can take up to 2 business days.

What does the support include?

Availability to answer questions, Answering technical questions about item’s features, Assistance with reported bugs and issues, Help with included 3rd party assets.

Any customization request will be ignored.

Please make sure to read more about the support policy.

I have opened a ticket, but there is no respond, why?

If we didn’t respond to you more than 2 days, simply re-send your message, and i’ll contact you soon as i can.